total-satisfaction

Our partnership with Xerox not only gives you the best-in-class document technology available and world-class service, it also provides you with peace of mind. It’s simple, with Image Source, you get total satisfaction, Guaranteed!

The Total Satisfaction Guarantee provides that, if you are not totally satisfied with any Xerox copiers or printers, Image Source will, at your request, replace it without charge with an identical model or, at the option of Image Source, Xerox equipment with comparable features and capabilities.

Except for previously installed equipment, the Total Satisfaction Guarantee is effective for three years following the equipment’s installation date, unless the equipment is financed for more than three years, in which case the Total Satisfaction Guarantee is effective during the initial term of financing.

For previously installed equipment, the Total Satisfaction Guarantee is effective for one year.

The Total Satisfaction Guarantee only applies to equipment that is continuously maintained by Image Source or its authorized representatives under an Image Source warranty or maintenance plan.

We make this offer to clearly demonstrate that our measure of quality is our Customers’ Satisfaction.