Keypoint Intelligence – Buyers Lab, the world’s leading independent evaluator of document imaging software, hardware, and services, today announced that Xerox Corporation has won Buyers Lab’s coveted 2020 Document Imaging Software Line of the Year award. Given once a year, this award recognizes the vendor that offers the most complete software portfolio across the range of document imaging solutions categories that Buyers Lab covers on its bliQ subscription service.

To determine the Software Line of the Year award recipient, Buyers Lab’s experienced staff of analysts considers the imaging software each leading printer and MFP OEM officially sells and supports via its direct and independent sales channels. The OEM’s own products as well as products from partner ISVs are taken into account, and the portfolio is judged on both the breadth and depth of the offerings. For the breadth of the portfolio, Buyers Lab’s team considers how complete each vendor’s line is across the most important classes of document imaging software including document management, document capture and workflow, output management (which includes cost accounting/recovery and traditional print management products), MFP apps and connectors, and more. Another consideration is the variety of offerings in each of those categories to suit the needs of different size organizations, from small businesses to global enterprises. Judgment on the quality of the solutions is based on Buyers Lab’s hands-on evaluations, which look at ease of use, feature set, value, and other attributes.

“Document imaging vendors have been transitioning their strategies to ‘lead with solutions’ rather than relying on traditional hardware sales to engage customers, since it is the software that will have the larger impact on productivity and the most noticeable ROI,” said Jamie Bsales, Director of Solutions/Security Analysis at Keypoint Intelligence. “Xerox has been living this mantra for years now, and our analysis shows that the company has assembled the best portfolio of apps, software, and services to help customers streamline critical business processes and leverage their investments in MFP hardware.”

The study showed that Xerox has the strongest offerings overall in key software categories including Document Management and MFP Apps. Also pushing Xerox to the front of the pack is its robust Output Management lineup to help customers track, reduce, and recoup hardcopy costs. Xerox offers an impressive family of dedicated Workflow Automation Solutions, too, in its managed document services practice to help customers tackle critical processes such as HR onboarding, accounts payable/receivable, loan application processing, health records information management, and dozens more.

About Buyers Lab Line of the Year Awards

Line of the Year awards salute the companies that both provide a broad range of hardware or software and whose products consistently performed above average throughout testing. Much consideration is also made by Buyers Lab analysts and technicians in areas such as ease of use, features, and value, across an entire portfolio for that product area, with the end result being the most prestigious Buyers Lab awards offered.

Released 11/21/2019