By Pat Elizondo, senior vice president, Global Sales & Marketing, Government & Transportation
As a government “for and by the people,” the requirement for providing and responding to constituent needs is a top priority for government agencies. This statement is perhaps more evident than ever. Why? The population trends in urban migration as well as the demographics of our aging population require government agencies to become more agile and responsive accordingly. Consider this, the Department of Health and Human Services reports that the 65+ population segment is projected to double to 71.5 million by 2030 and grow to 86.7 million by 2050. How local, state and federal agencies are preparing for this shift can vary significantly.
Customer-centric government is no longer a buzz word; it’s a necessity. Technology is changing the way citizens communicate with each other, businesses, and certainly state, local and federal governments. Our reality is that the digital media revolution has impacted every constituent and the government is playing catch-up.
Internet security firm, AVG reports that 92 percent of children under the age of two in the United States have a digital footprint. That digital footprint will continue to expand as they grow, and their demand for advanced service delivery along with it. This demand is forcing agencies to evolve into more services-led entities, driven by technology, and they are not alone. This disruptive shift is taking every industry by storm. 92 percent of children in America have a digital footprint by age 2
With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with providing the same level of service as the private sector, or even better. Simply put – the digital media revolution can be government agencies’ best friend, or their worst nightmare.
This is an exciting time for government; however navigating these demands and changes can also be very challenging. The key to success is collaboration between the public/private sector, and between agencies. We want to help you embrace the change through collaboration on innovations that deliver infrastructure rationalization, leverage predictive and adaptive analytics, increase agility and streamline operations, and keep you better connected to the constituents you serve—and all of this while optimizing costs.
The executives who are leading the charge to evolve government have the ability to influence decision makers and act, rather than react, by imagining the possibilities. Let us help you lead that charge toward the next generation of government to better serve your constituents.