Courts Go Digital, Reap Rewards

by Marlene Martineau, Project Manager, Justice Solutions, Xerox In a world of smartphones, email and eBooks our interaction with technology and digital information is constantly expanding. Consumer applications get the most press, but the evolution of computer-based solutions has also changed how government operate behind the scenes. E-filing, for example, makes a huge difference in … Read More

Need Deeds? Cook County Makes E-Filing Virtually Automatic

by Matt Armstrong, Senior Account Executive, Xerox Local Government Solutions Every minute spent on paperwork feels like a wasted minute. If you want to make constituents and employees happy, transform a time-consuming, manual office process to an automatic and seamless one. That’s what we and Cook County, Illinois are doing – launching a new program … Read More

The Future of Customer Care for Public Sector

by Helen Barton, SVP, Operations and Customer Care Leader for Public Sector Golf legend Ben Hogan says, “The most important shot in golf is the next one” and even though I’m not an avid golfer, I think this applies perfectly to the current state of customer care and the necessary changes on the horizon. According … Read More

A Near-Miss at the New York Times Provides a Records Management Wake-Up Call

by De Ana Thompson, Director, New Product & Business Development & Installation, Xerox Local Government Solutions De Ana ThompsonThis fall, a news assistant at the New York Times received an assignment that required him to go to the morgue, a storage area in the sub-basement near The Times’ headquarters. The news assistant needed an old … Read More

Insights for Government Agencies

By Pat Elizondo, senior vice president, Global Sales & Marketing, Government & Transportation As a government “for and by the people,” the requirement for providing and responding to constituent needs is a top priority for government agencies. This statement is perhaps more evident than ever. Why? The population trends in urban migration as well as … Read More

18 Ways Workflow Automation Changes the Game for Insurers

Of all the process-driven, document-centric businesses, few compare with the insurance business for volume and complexity. Whatever your line of business or role, the job probably involves forms, applications, payments, claims and many other documents. Fortunately new approaches have come to market that transform many document-based insurance processes from manual slogs to accelerated growth opportunities. … Read More

3D Printing Turns Creative Young Mind Into Entrepreneur

Most 8-year-olds have hobbies, but not all hobbies revolve around developing and running a business. As Founder and Chief Creator of MAX’IS Creations, Inc., suffice it to say Max Ash is not your average 8-year-old. A remarkable point to keep in mind is that Max struggles with dyslexia, a learning disability that can affect a … Read More

3D Printing Aids Reconstruction of Man’s Face

What have you eaten today, and what did you think about before taking that first bite? How it would taste and satisfy your cravings, or whether or not you would physically be able to chew it? For years, the simple yet crucial act of eating has been a challenge for Blessing Makwera. Growing up in … Read More

3D Scanning and Geomagic Design X Aid Emory Motorsports’ Porsche Renovation

Emory Motorsports has over 25 years of experience in the Porsche renovation market, but even with a quarter-century’s expertise under their belts, certain tasks give them pause. Transferring a 1965nPorsche 356 car body onto a more recent 911 Carrera 4-wheel-drive chassis, for example. Many questions came to mind at the outset. Quite broadly: How? What … Read More

Full Color 3D Printing Takes Halo 5 Off-Screen

If you’re into video games or know someone who is, you’re well aware of the strong connection between gamer and avatar. Now, through collaboration with 3D Systems and Microsoft, Sandboxr is making that connection more real for XBOX Halo 5 players. As the latest addition to Sandboxr’s Digital to Doorstep™ platform, $29.99 is all that … Read More

Full Color 3D Printed Cadavers Aid Medical Learning Without the Red Tape

You can order a lot of things online these days, and now that includes cadavers. If you’re wondering how this could possibly be sane or sanitary, let alone legal, the operative magic words are “3D printed.” In an effort to provide medical students and future surgeons with adequate, safe and accurate training materials, Australia’s Monash … Read More

3 Reasons Why Innovation Fails

By Steve Hoover “Inventions at PARC are only advancements if they help people.” – Steve Hoover, CEO, PARC, A Xerox Company Innovation is an invention that solves a problem. It’s also tricky business. In my 21 years at Xerox and PARC, I’ve found three significant reasons why innovations fail: The innovation itself is not ready … Read More

Game Over: How Can We Avoid Failing at Gamification?

by Sarah Thompson Sarah Thompson, principal consultant, Xerox Learning Services Gamification is the art of applying game-like mechanics to business processes. This approach has gained popularity, and it sounds simple enough. In a recent Pew Research study, 53 percent of respondents projected that the use of game mechanics in learning will continue to gain ground between now … Read More