Document Imaging Solutions Line of the Year
Software solutions have become an integral part of the document imaging ecosystem, helping to streamline critical business processes, tree up knowledge workers from menial or repetitive tasks, increase productivity and improve access to data across the organization. Digital imaging equipment OEMs deliver these benefits through the mix of solutions they offer to customers, and among them, Xerox Corporation stands out for its exceptional portfolio of document imaging software. Accordingly, the analysts at Buyers Lab LLC (BLI) have named Xerox as the recipient of BLI’s “2017 Document Imaging Solutions Line of the Year” award.
Given once a year, this award recognizes the document imaging OEM that offers the strongest solutions portfolio across the range of software categories BLI covers on its Solutions Center subscription service.
“For the fourth year in a row, the broad range of solutions Xerox makes available to its customers helped propel it to the front of the pack among document imaging OEMs according to our judging criteria,” said Jamie Bsales, senior editor for solutions coverage at BLI. “Xerox is particularly adept at developing solutions that address customers’ ‘pain points’ to solve business challenges, as well as at partnering with third-party developers to offer best-of-breed solutions.”
XEROX Chanel Group Recognition
Image Source has been named the winner of two Xerox US Channel Group awards in the categories of #1 Total Revenue and #1 Percentage of Plan. Award winning Xerox Channel Partners provide expertise to improve the customer experience. John Corley, President - Channel Parter Operations said "What I love about each of these Xerox Channel Partners is that they all leveraged the tools and support provided by Xerox, selling to local customers the way they want to buy, and providing the expertise to not only improve the customer experience but also retain those customers for the long haul."
Xerox ConnectKey Technology App Contest
We asked…and Image Source delivered. Xerox couldn’t be more thrilled with the creativity and innovation that you shared with us via your custom Xerox ConnectKey Technology apps. The Grand Prize winning app from the Image Source opens up new opportunities for our customers. The app, which can be installed on any Xerox ConnectKey Technology enabled device lets customers purchase printers, muti-function devices and supplies directly from the console. An encrypted transmission ensures the transactions are secure.
2016 Perfect Image Awards
Image Source has been named the winner of the Perfect Image Award by InfoTrends in the category of Outstanding Leadership in Business Growth & Performance. The prestigious awards program recognizes exceptional leadership and innovation in the office channel. Open to any dealer, reseller, or Managed Services Provider involved in any facet of office technology and workflow, the annual Perfect Image Awards program showcases the very best of the best in the office channel. Nominations are judged on a variety of criteria including strategic sales efforts, overcoming challenges and innovative approaches to evolving after sale programs, customer retention programs, and other critical workflow processes in the face of a rapidly evolving industry.
“The office supply and imaging channel is changing rapidly. Dealers, resellers, and solution providers must adapt quickly to evolve their sales efforts and find new ways to attract and retain customers,” said David Ramos, Director, Channel Service, InfoTrends. “Image Source is a shining example of how a commitment to adapting and overcoming new challenges can create success.”
J.D. Power and Associates Customer Service Certification
ROCHESTER, N.Y. — Xerox Corporation has been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience.” This is the sixth consecutive year the company has achieved the esteemed certification for Excellence in Technology Service and Support.” At Xerox, our mission is to become a trusted business partner with our customers by ensuring that they get the maximum value out of their Xerox products and solutions,” said Bill Steen-burgh, senior vice president, Xerox Services. “One of the best ways to ensure that we satisfy our customers is to meet – and exceed – the rigorous standards that come with the J.D. Power and Associates certification.”
The Certified Technology Service and Support Program was developed by J.D. Power and Associates and the Technology Services Industry Association and is one of the customer service industry’s most prestigious recognitions. Qualified companies must first pass the TSIA’s Excellence in Service Operations audit conducted by on-site technical support experts over six days. Xerox’s success in the audit phase allowed the company to enter the second research phase conducted by J.D. Power and Associates auditors who surveyed over 1,000 Xerox customers.
“We continue to be impressed by Xerox technology and operational efficiency, but even more so the commitment and professionalism of the technical service technicians,” said Eric Northcutt, vice president of Mailing Services, Time Customer Service, Inc. “From our perspective, the Xerox Services organization is the industry benchmark for customer service and support – and at the end of the day, that means we succeed.”