Major refresh of Xerox MFP line

In their first major event since the split was announced in January, a reinvigorated Xerox held an analyst briefing in Rochester this week to showcase their 14 newly launched “i-Series” of copiers / MFPs. Suits and ties replaced the casual dress of not just Xerox executives, but all Xerox employees that were part of this … Read More

3D Printing Gets Three-legged Dog Ziggy Back on His Paws

Ziggy had a rough start as a puppy, but 3D printing technology and a couple of clever people have helped him get up and running again. They noticed the pup’s handicap didn’t get him down. “He was a happy little puppy and didn’t mind at all that he only had three legs,” Colvin said in a statement. … Read More

The Making of the 3D Printed, Liquid-Cooled Computer

Computers have always played a critical role in 3D printing. It’s no coincidence that as soon as Chuck Hull invented the technology in 1983, he immediately assembled a team to create and share the STL file format—which remains the most widely used file format for 3D printing today. Over the years, advances in computational power … Read More

How 3D Printing is Helping Planetary Resources Rethink Spacecraft

It costs $50 million for every ton we send to space. In order to travel light, spacecraft must be intelligently designed and manufactured to have the lowest part count and weight possible. That is why Planetary Resources has turned to 3D printing. Through 3D printing, the designers and engineers at Planetary Resources are now able … Read More

What You Need to Know About E-Signatures and Business Processes

Electronic signatures or e-signatures have the power to change the way we interact with all kinds of documents: mortgages, vendor contracts, sales agreements, briefing NDAs, check requests, FDA submissions, even how we pay for our mochas at the coffee shop. As use of e-signatures becomes mainstream, capturing legal signatures is no longer a stumbling block … Read More

Don’t Ignore that Message

Have you ever had a message come up on your machine and you do what it says but the message just won’t go away? It happens sometime and though I would love to be able to tell you exactly why it happens it will remain one of those mysteries like why do you press harder … Read More

What is EIP on the MFP?

Well that is the Xerox Extensible Interface Platform (EIP) on the Multifunctional printers (MFP). Still not clear? Let’s take a closer look; the Xerox Extensible Interface Platform enables independent software vendors, partners and in-house programmers to develop customized programs that can be accessed directly from the Xerox Multifunction printer. These solutions can use your existing … Read More

What are the New Innovative Trends in Customer Service?

Not too long ago, customers didn’t have much leverage when a product or service failed to live up to expectations. Sure, they could shop elsewhere, but that was a blunt tool that didn’t command attention from the business even if it quietly signaled dissatisfaction on a macro level. How times have changed. Social media, smartphones, … Read More

2015 ConnectKey App Contest Grand Prize Winner

The Grand Prize winning app from the Image Source expands its Salesforce, opening up new A4 sales opportunities and removing what can sometimes be a barrier to purchase — the salesperson. The app, which can be installed on any Xerox® ConnectKey® Technology enabled device lets customers purchase printers, MFPs and supplies directly from the console. … Read More

Attention Sales People: Why you MUST Study your Customers

Here’s a valuable story about a sales master-class The master-class was attended by the Managing Director of a large printing company. He came to learn some new ideas on how to win over one specific prospect.   However, when I asked some basic questions about this prospect, the Managing Director was unable to answer them. … Read More

The Path of an Invoice

5 Benefits to Digital Workflows How your company’s documents are handled can have direct impact on your overall performance. Let’s take your invoicing process, for example. Customers expect prompt and accurate billing and your company needs efficiency to ensure that accounts payable team members have time to complete all of their work. Technology has enabled … Read More

Xerox Recognized By CDP for Climate Change Transparency

DEC 01, 2015 — CITIZENSHIP, ENVIRONMENT NORWALK, Conn. — CDP, an international environmental organization, has named Xerox (NYSE: XRX) as a leader in providing reliable information about carbon emissions and energy use to investors and the global marketplace. The recognition comes as COP21, the United Nations climate change conference in Paris gets underway, where national … Read More

Xerox Survey: Consumers Want Tech Brands to Play Wider Role in their Lives

Single-brand ‘ecosystem’ is seen as emerging trend among technology consumers DEC 09, 2015 — CUSTOMER CARE SERVICES NORWALK, Conn. — A new Xerox report, ‘The State of Customer Service 2015,’ reveals that more than half (51%) of consumers are comfortable with the idea of buying into a single brand “ecosystem” for all their technology, communications … Read More

Xerox Acquiring RSA Medical to Advance Analytic-driven Health Plan Solutions for Population Health and Member Integration

AUG 24, 2015 — CORPORATE, HEALTHCARE SERVICES NORWALK, Conn. — Xerox (NYSE: XRX) today announced a definitive agreement to acquire RSA Medical. The acquisition, once closed, will expand Xerox’s portfolio of healthcare service offerings to payers and life insurers using predictive analytics to enhance member outreach services aimed at improving overall population health. RSA Medical … Read More

3D Systems Launches ProX DMP 320 for High Precision, High Throughput Direct Metal Printing

Leverages expertise in high volume metal additive manufacturing Exchangeable print modules increase application versatility and productivity Centralized maintenance management and serial manufacturing workflow support create operating cost advantages Release Date: Monday, January 4, 2016 – 09:00 ROCK HILL, South Carolina, January 4, 2016 – 3D Systems (NYSE:DDD) announced today the immediate commercial availability of the … Read More

PARC and Nomura Research Institute (NRI) Sign MOU to Better Serve Globally

ARC research expertise and NRI consulting and IT integration experience helps customers drive new innovations JAN 06, 2016 — RESEARCH AND DEVELOPMENT PALO ALTO, Calif. —  PARC, A Xerox Company, and Nomura Research Institute, Ltd. (NRI) today announced that they have signed a Memorandum of Understanding (MOU), formalizing a comprehensive partnership to better serve forward-looking global … Read More

American Wind: micro footprint, macro output

American Wind uses 3D printing from Quickparts to defy ‘bigger is better’ argument for wind turbines. Robert Yost can identify with Nikola Tesla, the genius inventor who advocated AC to Thomas Edison’s DC electrical power. Like Tesla, Yost has a lofty vision: Using very small turbines called MicroCubes to transform the process of turning wind … Read More

The Death of Printed and Mailed Bills and Statements is Highly Exaggerated

Over the last year, the Infotrends research and consulting teams have worked with transactional printers that print bills and statements and have learned that there are two very different opinions about the future of bills and statements. One group believes that printed bills and statements will remain critically important to consumers and they are investing … Read More